Support
Jyva is developed by a small team passionate about fitness and well-being — not a 24/7 call center, but we respond to every message. To go faster, find the right page below first: the answer is often already there.
The fastest way: contact support — convenient for a general question or if you want an answer right away.
A bug, a failed scan, or a workout that doesn't sync
Contact support specifying the device, the app version, and if possible a screenshot — it saves us an back-and-forth.
A question about your subscription or a refund
The subscription is managed by the App Store — see the Refund Policy for the steps to take directly with Apple. For anything else (missing invoice, plan change), contact support.
Your personal data
Exporting your data, understanding what is collected, exercising a GDPR right — everything is detailed in the Privacy Policy. To delete your account, head to this page (it is done directly in the app, no need to write to us).
Report abusive content or profile
Contact support with a link or screenshot of the content concerned — see the "Community and Content" section of the Terms of Service for what is prohibited.
A security vulnerability
Please report it directly to us at security@jyva.app before any public disclosure — see the "Security" section of the Privacy Policy.
Something else
No big deal if it doesn't fit in any box — contact support, we will redirect if needed.